Secretmapper Posted March 26, 2011 Posted March 26, 2011 Hello, people. After five weeks of continuous repetition, I simply cannot sign up for hosting. When I try to sign up for Stevie, it says that daily signup has exceeded. (Even when I sign up exactly almost after it resets.) Meanwhile, Johnny always says that there was an error. I tried and tried but simply can't. Please help me. I had another web host, but it was taken down, so I searched for the "best free cpanel host" on google and you guys showed up. Thanks, Secretmapper
Secretmapper Posted March 27, 2011 Author Posted March 27, 2011 "There was an error in the sign up process, please try again later." I always receive this message. Quick question, do I need the nameservers to point on HelioHost before I sign the domain up?
Wizard Posted March 27, 2011 Posted March 27, 2011 You probably already have an account so that the sign up script is blocking you from making another. But in case you don't, what username/domain/email are you trying to sign up with? No, you don't need to point the nameservers before you sign up.
Byron Posted March 27, 2011 Posted March 27, 2011 @Secretmapper: Are you on a shared machine or behind a proxy? @Wizard: If you'll do a query of registration ip's beginning with this set at the ACP: 112.198.64 You'll see several people there with that ip range. And if you notice the last set of digits changes on his ip each time he posts. So I'm guessing that's why.
Secretmapper Posted March 27, 2011 Author Posted March 27, 2011 Thanks for the quick replies! Really nice support. Anyways, I sign up with the user name secretmp, domain as secretmapper.cz.cc, and Secretmapper16@gmail.com as an email. I'm using a shared computer, pretty sure no one registers though (no one is interested in website creation)
Wizard Posted March 27, 2011 Posted March 27, 2011 This support request is being escalated to our root admin.
Ashoat Posted March 27, 2011 Posted March 27, 2011 About a month ago, it seems that somebody had registered the domain "kmgr.heliohost.org" from your IP. Any idea who this might be? Note that HelioHost accounts are enabled to support unlimited parked/addon/subdomains, so if you do have the other account you really don't need a second.
Secretmapper Posted March 28, 2011 Author Posted March 28, 2011 I have confirmed that no one registered the domain. No one even knows this website besides me. There must have been some kind of mix up. Is it somehow possible to make an exception ,to the one ip one register rule in my case? Because it's not me, and It's not even anyone that use this IP. Thanks, Secretmapper PS:Best support I ever had! Thank you very much!
Ashoat Posted March 28, 2011 Posted March 28, 2011 Yup, we have a mechanism in place for that. I've added your IP - try signing up again now.
Secretmapper Posted March 29, 2011 Author Posted March 29, 2011 Okay, thanks a lot. I'll try and sign up later. (Daily signup exceeded) Again, thank you.
Secretmapper Posted March 29, 2011 Author Posted March 29, 2011 "We're sorry, but an error was encountered during signup. Please try again later." ?? I guess we can eliminate the IP checker script as the problem. There must be an error in my case. I guess I'm just unlucky. :-( I tried signing up on both servers, but the same message is presented to me.
Ashoat Posted March 29, 2011 Posted March 29, 2011 Your ISP gave you another IP, but this one has also already registered an account. I'm sending you a URL to sign up with.
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