KratosPC Posted March 17, 2011 Share Posted March 17, 2011 Hello, Just noticed that my account has been suspended. Not sure why this is? I've been doing a lot of work in my cPanel within a month's time, so I dont think it's due to inactivity. Can any admin shed some light? Thanks! Quote Link to comment Share on other sites More sharing options...
Wizard Posted March 17, 2011 Share Posted March 17, 2011 What url are you using to login? What's your username/domain name? Quote Link to comment Share on other sites More sharing options...
KratosPC Posted March 17, 2011 Author Share Posted March 17, 2011 What url are you using to login? What's your username/domain name? Sorry! Forgot to include that info... www.kratospc.com login: www.kratospc.com/cpanel username: kratospc Quote Link to comment Share on other sites More sharing options...
Wizard Posted March 17, 2011 Share Posted March 17, 2011 Login through HelioHost.org and see what happens. Quote Link to comment Share on other sites More sharing options...
KratosPC Posted March 17, 2011 Author Share Posted March 17, 2011 "Login attempt failed" That's what happens through the homepage... Quote Link to comment Share on other sites More sharing options...
jje Posted March 17, 2011 Share Posted March 17, 2011 Your account was suspended due to inactivity. I've marked your account as active so you should be good for another month . This issue has been identified and escalated: http://www.helionet.org/index/index.php?sh...45&start=45 Quote Link to comment Share on other sites More sharing options...
KratosPC Posted March 17, 2011 Author Share Posted March 17, 2011 Strange, I could have sworn I uploaded some pages less than a month ago...perhaps not! Thanks for the help! Quote Link to comment Share on other sites More sharing options...
Wizard Posted March 17, 2011 Share Posted March 17, 2011 Strange, I could have sworn I uploaded some pages less than a month ago...perhaps not! Thanks for the help! Login from HelioHost.org from now on please. It'll ensure that your logins are counted. Quote Link to comment Share on other sites More sharing options...
jje Posted March 17, 2011 Share Posted March 17, 2011 Bookmarks that link directly to the file manager do not count your activity. Please do not use bookmarks to access cPanel. Quote Link to comment Share on other sites More sharing options...
KratosPC Posted March 18, 2011 Author Share Posted March 18, 2011 Strange, I could have sworn I uploaded some pages less than a month ago...perhaps not! Thanks for the help! Login from HelioHost.org from now on please. It'll ensure that your logins are counted. Bookmarks that link directly to the file manager do not count your activity. Please do not use bookmarks to access cPanel. Ahh did not know this. Ok, will do from now on! But it seems that the domain has been suspended again! Is that because I'm not logging in from the homepage? Quote Link to comment Share on other sites More sharing options...
jje Posted March 18, 2011 Share Posted March 18, 2011 We recommend you login through the HelioHost homepage. This will guarentee your login being counted. Please could you reactivate your account using the below script: http://www.heliohost.org/scripts/renew.php Quote Link to comment Share on other sites More sharing options...
KratosPC Posted March 18, 2011 Author Share Posted March 18, 2011 Ok, great! Thanks a lot for the help! Your service and servers rock! Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted March 18, 2011 Share Posted March 18, 2011 This probably was caused by the renew script not functioning for the past few days. Quote Link to comment Share on other sites More sharing options...
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