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Posted

My main website directory will load (eg. example.com) but my sub directories will not load and result in a 500 error. If this is due to server load then i understand, I just want to make sure it is not something else.

Posted

Could you post your domain name and cPanel username (so we can take a look) please. :)

 

If you are not comfortable posting it upfront, then please feel free to PM it to me. ;)

Posted

What is the contents of the sub directory?

 

Could you create an empty subdirectory and PM me the link?

Posted

Thanks for the PM. The link you PM'ed me seems fine...

 

The WordPress files in your other directory seem to be incorrectly configured. Have you followed the Official WordPress 5 Minute Install guide? Maybe you could start a fresh install? Check the .htaccess file is correctly configures? ;)

Posted
Could you post your domain name and cPanel username (so we can take a look) please. :)

 

If you are not comfortable posting it upfront, then please feel free to PM it to me. ;)

The details should be posted here and not sent through PM, ideally. We discourage support via PM because we wouldn't know if someone gave wrong information/support/etc until it was too late.

Posted

he has only been receiving my urls through the pm, his responses have all been posted in the forum, if it is indeed a .htaccess problem then how should I fix it, right now i have nothing installed so could someone post the default .htaccess file contents

Posted

@Wizard - I will forward the PM to you.

 

So, you have correctly followed WordPress's Installation Guide?

Posted

This support request is being escalated to our root admin.

 

@Admins - Posted gilgolfs details in Mod Discussion

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