alteisenriese Posted March 4, 2011 Share Posted March 4, 2011 Sorry if i post on the wrong forum, this new forum changes is rather confusing for me. I got email saying that my account is suspended cause of account inactivity, i always login to my cpanel every beginning of the month though. Then i check my website and there is nothing wrong with it. This is the 2nd time i received this kind of notification. So maybe that automatic notification needs to be fixed. Quote Link to comment Share on other sites More sharing options...
Wizard Posted March 4, 2011 Share Posted March 4, 2011 Where do you login from? Quote Link to comment Share on other sites More sharing options...
alteisenriese Posted March 4, 2011 Author Share Posted March 4, 2011 I always login from http://mywebsite/cpanel Quote Link to comment Share on other sites More sharing options...
jje Posted March 4, 2011 Share Posted March 4, 2011 We recommend you login through the HelioHost homepage. Quote Link to comment Share on other sites More sharing options...
cliam Posted April 29, 2011 Share Posted April 29, 2011 Hi, I also received a warning email from heliohost asking me to renew it by clicking on the link. However, there appears to be a problem as it states that: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." I tried logging into my cpanel account and it is possible. Please help me out. Thanks. Quote Link to comment Share on other sites More sharing options...
Wizard Posted April 29, 2011 Share Posted April 29, 2011 Hi, I also received a warning email from heliohost asking me to renew it by clicking on the link. However, there appears to be a problem as it states that: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." I tried logging into my cpanel account and it is possible. Please help me out. Thanks. Your post is most unhelpful. Read the Support FAQ. Quote Link to comment Share on other sites More sharing options...
Byron Posted April 29, 2011 Share Posted April 29, 2011 However, there appears to be a problem as it states that: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." Sometimes you get that message if you accidently click twice on the renew page. If your able to login ok at your cpanel and you can see your site, then your ok. Quote Link to comment Share on other sites More sharing options...
strangeit Posted May 1, 2011 Share Posted May 1, 2011 However, there appears to be a problem as it states that: "We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error." Sometimes you get that message if you accidently click twice on the renew page. If your able to login ok at your cpanel and you can see your site, then your ok. I Have still 3 days to renew my account, but the renew-script is not working. My account is not found in the database" strangeit. Log in via Cpanel fails also! Please help! Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 1, 2011 Share Posted May 1, 2011 Domain? Username? Quote Link to comment Share on other sites More sharing options...
Byron Posted May 1, 2011 Share Posted May 1, 2011 I Have still 3 days to renew my account, but the renew-script is not working. My account is not found in the database" strangeit. Log in via Cpanel fails also! Please help! Your site has been reativated. There's no need to post twice about the same issue. Quote Link to comment Share on other sites More sharing options...
cliam Posted May 1, 2011 Share Posted May 1, 2011 Thanks for the replies. Initially I can't view my website but now I can. Quote Link to comment Share on other sites More sharing options...
jje Posted May 1, 2011 Share Posted May 1, 2011 Glad your problem got solved! Please spare 2 minutes to leave feedback at http://www.helionet.org/index/index.php?showtopic=8947 Quote Link to comment Share on other sites More sharing options...
cvx Posted May 4, 2011 Share Posted May 4, 2011 I have a similar issue. I received the suspended-due-to-inactivity email a few days ago, but renew.php gives me "We're sorry, but we either could not find that account in the database, or it is not listed as inactive," while I get suspended message on my site and can't log in to cpanel. Username: cvx Domain: jac.heliohost.org Can you reactivate my account? Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted May 4, 2011 Share Posted May 4, 2011 If you can log into cpanel, your account is active. Otherwise, if you can't renew your account via renew.php, it has been deleted. @cvx Your account should be fine now. Quote Link to comment Share on other sites More sharing options...
cvx Posted May 5, 2011 Share Posted May 5, 2011 Thanks. Much appreciated. Quote Link to comment Share on other sites More sharing options...
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