jje Posted March 14, 2011 Posted March 14, 2011 Yes I did Geoff. I'll forward the PM to you. I tried to login to your FTP but I got:421 50 users (the maximum) are already logged in, sorry However, FTP is working fine for me? I also tried to login to your cPanel but I couldn't login. Is the password you sent me your cPanel password or the password for an account you created through FTP Accounts from cPanel? This support request is being escalated to our root admin.
Guest Geoff Posted March 14, 2011 Posted March 14, 2011 @FLX: that password isn't the one you use to log into cpanel, is it?
Ashoat Posted March 14, 2011 Posted March 14, 2011 I'm guessing that you have your password wrong. Would you like us to reset it?
FLX Posted March 14, 2011 Author Posted March 14, 2011 no sry, i dont know the password it was automatically stoed by ie but now my password seems to be wrong, cpanel login was never the problem... i dont know what happend pls reset my cpanel password and does somebody have any solution for my ftp?
jje Posted March 14, 2011 Posted March 14, 2011 The reason FTP wasn't working is probably due to an incorrect password. Would you like to PM me your new password (and then I'll change it) or do you want me to randomly generate one and then PM it to you?
FLX Posted March 14, 2011 Author Posted March 14, 2011 yeah, pls reset my cpanel and ftp pw both aren't working...
Guest Geoff Posted March 15, 2011 Posted March 15, 2011 I've reset your password and pm'd you your new one. I'm also de-escalating this because I don't think we need to waste djbob's time with something simple like this.
FLX Posted March 15, 2011 Author Posted March 15, 2011 i cant login with that password can you try i f you're able to username: FLX password: from pm
FLX Posted March 15, 2011 Author Posted March 15, 2011 i tried it again i deleted all ftp accs and created a new one and now it works fine thanks for your great help guys
fudgebob Posted March 16, 2011 Posted March 16, 2011 hello, guys. i also got the same email today and promptly re-activated my account - no problems there. but, what's weird is i have been religiously visiting my cpanel almost daily. in fact, i just used file manager just yesterday or 2 days ago. how come that happened? thanks!
jje Posted March 16, 2011 Posted March 16, 2011 We recommend you login via the HelioHost homepage. Also, please do NOT use a bookmark to the file manager.
fudgebob Posted March 17, 2011 Posted March 17, 2011 We recommend you login via the HelioHost homepage. Also, please do NOT use a bookmark to the file manager. Ah ok. Will do. Thanks!
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