Heliohost account notification

[Richardgvr]

Hi,

 

I've logged into my cPanel several times this month. But I still received this message today:

 

 

Dear richard,

Your hosting account at HelioHost has been suspended as a result of account inactivity. If you want to keep your account, please renew it by visiting http://www.heliohost.org/scripts/renew.php?username=richard. If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning.

 

Regards,

HelioHost Staff

 

 

What's happening?

 

Also... logging in to cPanel often seems to get hung up and must be stopped and refreshed... I'm on a tier 2 DSL line....

 

Thank you.

Richard

[jje]

We are currently trying to suspend and terminate as many inactive accounts as possible. This can put pressure on the server, meaning that cPanel will be likely to stop working and 500 errors will start popping up.

 

Make sure you're logging in through the heliohost.org homepage - this is the best way to login.

 

Hopefully these problems will discontinue when we have terminated as many accounts as we can and when we open up Charlie for signups.

[Richardgvr]

We are currently trying to suspend and terminate as many inactive accounts as possible. This can put pressure on the server, meaning that cPanel will be likely to stop working and 500 errors will start popping up.

 

Make sure you're logging in through the heliohost.org homepage - this is the best way to login.

 

Hopefully these problems will discontinue when we have terminated as many accounts as we can and when we open up Charlie for signups.

 

Thank you for your quick reply.

I am using this address to access cPanel... is this the correct way?

http://stevie.heliohost.org:2082/frontend/x3/index.html

 

TIA,

Richard

[jje]

No - that URL doesn't record when you login. This is why you were suspended - because there was no record that you logged in.

 

We recommend you login via the HelioHost homepage.

[Richardgvr]

No - that URL doesn't record when you login. This is why you were suspended - because there was no record that you logged in.

 

We recommend you login via the HelioHost homepage.

Okay I see now-- down near the bottom of the page.

 

Thanks again!

Richard

[jje]

Your welcome!

 

If you have any further questions, please don't hesitate to ask.