Ahmedb Posted February 3, 2011 Posted February 3, 2011 This hosting is great and amazing and it's unbelievably,free. But for about a few days,I can't log in to cPanel,My website isn't working ( dsplayer.heliohost.org/blog ) And I didn't get any notifications about anything such as "Please log in to cPanel or your account will be suspended" . When I tried to reactivate it using the reactivator it told me "We could not find your account in the db or your account isn't in the suspended account list". My cPanel username is ahmedb and I was logging on almost daily before this happened.
Wizard Posted February 3, 2011 Posted February 3, 2011 I can't find your account in the database. How have you been logging in?
Ahmedb Posted February 3, 2011 Author Posted February 3, 2011 I logged in on janurary 27 2011 last time and since then I havent been able to.
Guest Geoff Posted February 3, 2011 Posted February 3, 2011 How come you haven't been able to? Also, what URL did you use to log in?
Ahmedb Posted February 3, 2011 Author Posted February 3, 2011 When I try to login it says "Login attempt failed! Invalid username specified. I can't access my site either. I logged on at dsplayer.heliohost.org/cpanel
Wizard Posted February 3, 2011 Posted February 3, 2011 This support request is being escalated to our root admin. @djbob: user seemed to have done everything right and still his account fell off the face of the earth.
Ahmedb Posted February 4, 2011 Author Posted February 4, 2011 Ok thanks,and will I be able to et my account back?
Guest Geoff Posted February 4, 2011 Posted February 4, 2011 You will be able to get a new account, but you won't be able to recover your data. (Unless you backed up)
Ahmedb Posted February 4, 2011 Author Posted February 4, 2011 *waits* . I had some very important things on that site,I'll see what dj can do,sure hope he can help.
Ashoat Posted February 4, 2011 Posted February 4, 2011 Let me start out by saying that there's absolutely nothing I can do. Your account has been permanently terminated. At this point, I can only try to figure out what went wrong and try to prevent it in the future. Three things: 1) The server did not record you logging in to cPanel. Are you honestly sure that you logged in every day? If you had a bookmark, can you check to what URL it was pointing? I just checked the activity logger on my test account, and it seems to be working fine. 2) The email you signed up with was invalid. We sent you notifications a week before we should have suspended your account (and two weeks before we terminated it), but you didn't get those emails because they bounced (presumably, your email was inactive or invalid). 3) Each day, our system is supposed to suspend all the accounts that have not logged into cPanel for a month. Our system is set to suspend 20 accounts every hour, until the final hour... where it suspends the rest. Your account was supposed to be in this last batch, but unfortunately the server was lagging when that batch was being run, so I killed the script that was supposed to suspend your account. As a result, your account was never suspended before it was terminated.
Ahmedb Posted February 4, 2011 Author Posted February 4, 2011 My account had no reason to be removed,I accessed the cPanel at http://dsplayer.heliohost.org/cpanel it was a stevie server. I had previously gotten emails about suspension and I immediately logged on. I always check my email and log onto cpanel almost daily. I usually use a .tk domain on my site and log in from there.
Guest Geoff Posted February 5, 2011 Posted February 5, 2011 That CPanel URL is invalid. Use http://cpanel.heliohost.org/ Your logins to cpanel aren't recorded from that URL. I know this isn't fair, maybe we need to make that more clear that you shoudn't log into CPanel from there. For future reference: Always go here if you get an inactivity email, even if your site remains up.
Wizard Posted February 5, 2011 Posted February 5, 2011 That CPanel URL is invalid. Use http://cpanel.heliohost.org/ Your logins to cpanel aren't recorded from that URL. I know this isn't fair, maybe we need to make that more clear that you shoudn't log into CPanel from there. For future reference: Always go here if you get an inactivity email, even if your site remains up. Orly? I use /cpanel and I haven't faced that issue.
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