bobbysurf Posted January 25, 2011 Posted January 25, 2011 Hi, I have a question for you...my account is disabled? My website was http://bobbysurf.heliohost.org Sorry for my english, thank you for help me. Ema
Byron Posted January 25, 2011 Posted January 25, 2011 I'm not seeing bobbysurf.heliohost.org in our database. Did you forget to login every 30 days?
bobbysurf Posted January 25, 2011 Author Posted January 25, 2011 I'm not seeing bobbysurf.heliohost.org in our database. Did you forget to login every 30 days? I don't remember when I login in cPanel, but I have a postgre backup from cPanel in date 24-12-2010. Is possibile to have recently backup of database or re-enable the website? Thank you
Guest Geoff Posted January 26, 2011 Posted January 26, 2011 When he says that "your account is not in the database", that means that we don't have any trace of your account left on our server anymore. We do send out emails warning you about activity. We even show a suspended page to your visitors long before your account is permanently deleted. You are welcome to create a new account, which should be fast, considering the queue is empty.
bobbysurf Posted January 26, 2011 Author Posted January 26, 2011 Thank you...I don't need a new account.
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