bhpjames Posted January 6, 2011 Share Posted January 6, 2011 Hey guys, I recently signed up to the hosting service and everytime I go to try to login to cPanel I get the message login attempt failed. I understand that it is probably too soon to be able to access my cPanel but I am also worried I might have got something wrong in the signup process as it says login attempt failed rather than that my site is queued. Domain name: bhptennisclub.org.uk (I have changed the nameservers to heliohost ones) login: bhpadmin Thanks for any assistance on this and I apologise if this is just normal James Quote Link to comment Share on other sites More sharing options...
Byron Posted January 6, 2011 Share Posted January 6, 2011 Yes your account is in the queue. We've had a backlog of new accounts and they are slow in becoming active. Give it another day or two. Until then you should be able to login to your cpanel through the link in my signature. Quote Link to comment Share on other sites More sharing options...
bhpjames Posted January 6, 2011 Author Share Posted January 6, 2011 Yea even through the link in your sig I can't login to my cpanel, is that normal? Quote Link to comment Share on other sites More sharing options...
jje Posted January 6, 2011 Share Posted January 6, 2011 Yes, this is completely normal. You will be able to log in to cPanel when your website displays a 'HelioHost Account Queued' page. Shouldn't be long now - should take another >48 hours from now. Quote Link to comment Share on other sites More sharing options...
bhpjames Posted January 6, 2011 Author Share Posted January 6, 2011 Ah ok thanks a lot guys Quote Link to comment Share on other sites More sharing options...
jje Posted January 8, 2011 Share Posted January 8, 2011 Sorry about the extended wait. This issue has been identified and escalated: http://www.helionet.org/index/index.php?showtopic=7926 Quote Link to comment Share on other sites More sharing options...
bhpjames Posted January 9, 2011 Author Share Posted January 9, 2011 Just an update on things - situation hasn't changed It's still "Login Attempt Failed" and the website shows page not found Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted January 9, 2011 Share Posted January 9, 2011 Your account is still showing queued. Give it a couple more days. Quote Link to comment Share on other sites More sharing options...
azhar Posted January 11, 2011 Share Posted January 11, 2011 i too have same prob account is on Que??? login name: azharsai domain:www.vastzone.co.cc Quote Link to comment Share on other sites More sharing options...
bhpjames Posted January 11, 2011 Author Share Posted January 11, 2011 I'm still getting exactly the same error "Login attempt failed" and the site is still page not found I don't mean to be whiny but I need to get the site up ASAP as it's for my tennis club I appreciate you are backlogged but is there an ETA for when the account might be active? Quote Link to comment Share on other sites More sharing options...
Wizard Posted January 11, 2011 Share Posted January 11, 2011 Oops! I had a missing curly brace in the account creation/suspension/deletion script. Should be okay now... It'll take a few more days at least. Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted January 13, 2011 Share Posted January 13, 2011 Should be about two more days. Quote Link to comment Share on other sites More sharing options...
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