lironk Posted December 27, 2010 Share Posted December 27, 2010 I received an email saying my account was suspended. I clicked the link to renew the subscription and got the following error: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Please advise Thanks Quote Link to comment Share on other sites More sharing options...
Byron Posted December 27, 2010 Share Posted December 27, 2010 Moving to Customer Service... If this is your account then your up again: adrenalin.heliohost.org Refresh your browser's cache if you don't see it. In the future please post your username and domain name when you need help with your account. Quote Link to comment Share on other sites More sharing options...
strangeit Posted December 29, 2010 Share Posted December 29, 2010 I received an email saying my account was suspended. I clicked the link to renew the subscription and got the following error: We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. Please advise Thanks Last week I received an email that my account (strangeit.heliohost.org) will be suspended on 28th December, unless I log on via Cpanel. I did that immediately, but today my account was still suspended. I could reactivate it, but I think there is something wrong with your checking of inactivity on accounts. Please fix it! Greetings from tje Netherlands! Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted December 29, 2010 Share Posted December 29, 2010 Your account seems fine: However, be warned that heliohost does not support ASP.NET currently due to some instability issues. If you aren't seeing your site, refresh your browser's cache. Quote Link to comment Share on other sites More sharing options...
Byron Posted December 29, 2010 Share Posted December 29, 2010 Last week I received an email that my account (strangeit.heliohost.org) will be suspended on 28th December, unless I log on via Cpanel. I did that immediately, but today my account was still suspended. What url are you using to login with? Quote Link to comment Share on other sites More sharing options...
strangeit Posted December 30, 2010 Share Posted December 30, 2010 Your account seems fine: However, be warned that heliohost does not support ASP.NET currently due to some instability issues. If you aren't seeing your site, refresh your browser's cache. Hello, I use www.heliohost.org/cpanel en log in with my username and password. Quote Link to comment Share on other sites More sharing options...
Byron Posted December 30, 2010 Share Posted December 30, 2010 Hello, I use www.heliohost.org/cpanel en log in with my username and password. That should work but you might want to start using the link in my sig for awhile and see if that works for you. Quote Link to comment Share on other sites More sharing options...
jje Posted December 31, 2010 Share Posted December 31, 2010 The best URLs to use for logging into cPanel: http://stevie.heliohost.org:2082 http://heliohost.org:2082 Make sure that you go to the homepage (.php) instead of bookmarking a .html page (such as File Manager). Hope this helps! Quote Link to comment Share on other sites More sharing options...
Guest Geoff Posted January 1, 2011 Share Posted January 1, 2011 You can also use http://cpanel.heliohost.org/ Quote Link to comment Share on other sites More sharing options...
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