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[Simion B]

I am having trouble logging onto my site from certain ip addresses cpanel works on one but then neither my site or cpanel loads from another. All i get is host not found. Any assistance would be grateful my site is http://www.churchillmanagement.heliohost.org and account name is simionb. Thanks in advance, Simion

[Byron]

We are aware of the situation and hopefully it will be resolved soon.

 

[Simion B]

I'm guessing all this is a few problems integrating charlie into the system?

[Byron]

No I don't think it has anything to do with Charlie. Last I heard from djbob is he wasn't sure but he was looking into it.

 

 

 

[xroft]

I have this problem too. It's error in work HELIOHOST's DNS-servers... Dear administration, please, check it.

[seacatt]

No I don't think it has anything to do with Charlie. Last I heard from djbob is he wasn't sure but he was looking into it.

 

Hi all,

 

I'm having the same problem:

Nameserver trace for www.tiltparty.org:

 

Looking for who is responsible for root zone and followed d.root-servers.net.

Looking for who is responsible for org and followed a2.org.afilias-nst.info.

Looking for who is responsible for tiltparty.org and followed ns1.heliohost.org.

Nameservers for www.tiltparty.org:

 

ns1.heliohost.org returned (NORECORDS)

ns2.heliohost.org returned (NORECORDS)

Hope this helps?

 

[xroft]

Now all services working correctly, thanks a lot!

[Rolf]

Username: Rolf

 

I cannot login to the CPanel since yesterday. I tried to reset my password but did not receive any email.

Is my account disabled?

 

Thanks

[Byron]

Username: Rolf

 

I cannot login to the CPanel since yesterday. I tried to reset my password but did not receive any email.

Is my account disabled?

 

Thanks

 

Your account is Active. Are you still not able to login with your old password?

 

EDIT: Make sure you login using ALL lowercase letters.

 

[Rolf]

Username: Rolf

 

I cannot login to the CPanel since yesterday. I tried to reset my password but did not receive any email.

Is my account disabled?

 

Thanks

 

Your account is Active. Are you still not able to login with your old password?

 

EDIT: Make sure you login using ALL lowercase letters.

 

Shame on me! Forget lowercase... Its ok now!

Thanks for reply and sorry!

[Rolf]

Username: Rolf

Main domain: bauorganisation.heliohost.org

Addon domain: bauorganisation.hu

 

I had also an addon domain problem, but djbob solved it (I just mention because it may relevant to my current issue).

Now my only problem is that I cannot use any mailbox I create.

 

I have now: postmaster@bauorganisation.hu

 

But no matter how I try to connect to it (webmail, outlook express) I cannot pull my mails with pop3 because authentication always fails (I red mail settings description many times carefully, I think I tried to work with correct settings/credentials).

I recreated MX record and mail account xyz times without any luck

 

Could you take a look?

Thanks

 

Rolf

[Byron]

Username: Rolf

Main domain: bauorganisation.heliohost.org

Addon domain: bauorganisation.hu

 

I had also an addon domain problem, but djbob solved it (I just mention because it may relevant to my current issue).

Now my only problem is that I cannot use any mailbox I create.

 

I have now: postmaster@bauorganisation.hu

 

But no matter how I try to connect to it (webmail, outlook express) I cannot pull my mails with pop3 because authentication always fails (I red mail settings description many times carefully, I think I tried to work with correct settings/credentials).

I recreated MX record and mail account xyz times without any luck

 

Could you take a look?

Thanks

 

Rolf

 

Please start a new topic so that I may escalate it.