Tim O Posted September 21, 2010 Posted September 21, 2010 I received an email yesterday to go to the website: http://www.heliohost.org/scripts/renew.php...me=*myusername*, but when I clicked on it to make sure my account is non suspended (I use a wordpress site that does not require me to go to the CPanel in order to access the website), it would not let me renew my account with my username. Please, I ask you to let me regain access to the website... Thanks.
Tim O Posted September 21, 2010 Author Posted September 21, 2010 Username? Domain name? Hey, my username is: toreilly and my domain is: http://theonetmobile.co.cc/
Wizard Posted September 22, 2010 Posted September 22, 2010 This support request is being escalated to our root admin. @djbob: Shows as suspended, database says it's active.
Ashoat Posted September 24, 2010 Posted September 24, 2010 It looks like your account was suspended, but then accidentally removed from the database. A script managed to stick it back in, but that script didn't know that your account was suspended... so cPanel and our database were out of sync. Your account has been unsuspended, so you should be good now
Tim O Posted September 24, 2010 Author Posted September 24, 2010 It looks like your account was suspended, but then accidentally removed from the database. A script managed to stick it back in, but that script didn't know that your account was suspended... so cPanel and our database were out of sync. Your account has been unsuspended, so you should be good now Thanks a ton!
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