hosting account has been suspended yesterday but can't renew it now.

[GBASP]

Hi...I received an email yesterday(6th augest)

 

Dear gbasp,

Your hosting account at HelioHost has been suspended as a result of account inactivity. If you want to keep your account, please renew it by visiting http://www.heliohost.org/scripts/renew.php?username=gbasp. If you do not renew your hosting suscription within a week, your account will be permanently deleted. This is your final warning.

 

It says "If you do not renew your hosting suscription within a week...".means that I should have a week to renew it,but when I renewed it today,there came an error:

"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. "

 

Oh...my God...Can you help me...administrator ...Thanks a lot!

[Wizard]

Your account is fine.

[GBASP]

Your account is fine.

Oh...Thank you very much><

By the why,I wana know how to keep my account activity.should I need log in to my Cpanel as often as possible?Or how many times should I log in per month?

[Wizard]

Once or twice a month should be fine.

[GBASP]

I got it...Thanks~_~