internal server error in subdomain

[abraham]

Hi all, yesterday i created a subdomain: cbvusb.brontocorp.heliohost.org, i waited the 24 hours and a little more and i think i have the subdomain running. However, what i get once i go there is:

 

Internal Server Error

 

The server encountered an internal error or misconfiguration and was unable to complete your request.

 

Please contact the server administrator, webmaster@cbvusb.brontocorp.heliohost.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

 

More information about this error may be available in the server error log.

 

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6 FrontPage/5.0.2.2635 mod_bwlimited/1.4 mod_auth_passthrough/2.1 mod_wsgi/3.2 Python/2.4.3 Server at cbvusb.brontocorp.heliohost.org Port 80

 

...

 

I tried putting an index.html file inside the folder of the subdomain but i get the same result, do i have to perform some configuration to have my subdomain running properly?

 

Thanks in advance!

[Wizard]

Wait another 24 hours. If the issue persists, I'll escalate this.

[Byron]

You need to check your error log at your cpanel for an explanation of the 500 error. My guess is it's because your public_html directory along with this directory: cbvusb, is password protected.

 

http://brontocorp.heliohost.org/cbvusb

 

Try removing the password protection and see if that fixes the error here:

 

http://cbvusb.brontocorp.heliohost.org/

 

[abraham]

hi again, thanks for your answers.

 

i removed all security from my domain, so that brontocorp.heliohost.org returns a simple index.html with this text: "this site is just this page".

 

However, i'm still having the internal server error in the subdomain... On the other hand, if i access cbvusb.brontocorp.heliohost.org/index.html, that page actually loads properly, wich only have the text "ejemplo".

 

Finally, there's nothing in the Cpanel's error log :S so i'm really confused, i think i have to configure some routing but i don't know how can i achieve that.

 

Thanks for your attention.

[Byron]

Check this folder for a .htaccess file and remove it.

 

http://brontocorp.heliohost.org/cbvusb

 

EDIT:

If your not seeing a .htaccess file in that folder then you need to remove the 301 redirect that you have in your public_html .htaccess file that is redirecting this folder:

 

http://brontocorp.heliohost.org/cbvusb