eSPiYa Posted July 8, 2010 Share Posted July 8, 2010 Hi, I'm currently having problem with authenticating to the CPanel. This happened again 1 week after I re-activate my account(I am unable to log-in to my CPanel account and thought that my account was expired but the admin I've asked for help can't find my account from the expired list). Every time I log-in, another authentication box shows-up and re-input my credentials.(see attached screenshot) Thanks. Link to comment Share on other sites More sharing options...
Wizard Posted July 9, 2010 Share Posted July 9, 2010 try espiya.heliohost.org/cpanel Link to comment Share on other sites More sharing options...
eSPiYa Posted July 13, 2010 Author Share Posted July 13, 2010 try espiya.heliohost.org/cpanel Sorry for my late response, I forgot to monitor this thread(I thought once created, the thread start will be subscribed to the thread). Anyway, I tried it but still the same. Thanks. Link to comment Share on other sites More sharing options...
Wizard Posted July 13, 2010 Share Posted July 13, 2010 Make sure your firewall/internet connection/etc isn't blocking port 2082. Link to comment Share on other sites More sharing options...
eSPiYa Posted July 13, 2010 Author Share Posted July 13, 2010 Yes, my workstation is directly connected to the internet. So I tried to turn-off my firewall but still the same problem. Thanks for the immediate support. Link to comment Share on other sites More sharing options...
Wizard Posted July 14, 2010 Share Posted July 14, 2010 Yes, my workstation is directly connected to the internet. So I tried to turn-off my firewall but still the same problem. Thanks for the immediate support. Are you sure you have the password and username correct? "espiya" in all lower case? Link to comment Share on other sites More sharing options...
eSPiYa Posted July 14, 2010 Author Share Posted July 14, 2010 Yes, my workstation is directly connected to the internet. So I tried to turn-off my firewall but still the same problem. Thanks for the immediate support. Are you sure you have the password and username correct? "espiya" in all lower case? yes, and I just reset my password so that I have the correct password. Link to comment Share on other sites More sharing options...
Wizard Posted July 14, 2010 Share Posted July 14, 2010 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Ashoat Posted July 14, 2010 Share Posted July 14, 2010 I have no idea what's going on. Does the occur from multiple computers? Link to comment Share on other sites More sharing options...
eSPiYa Posted July 15, 2010 Author Share Posted July 15, 2010 I have no idea what's going on. Does the occur from multiple computers? Yes, I'm using my laptop and desktop but still fail to log-in. Now, my account is about to be locked again because I'm unable to log-in for almost a month. And I think I found another bug in this forum, after you've moved this topic; I it is not listed on my "tracked topics". Link to comment Share on other sites More sharing options...
Ashoat Posted July 15, 2010 Share Posted July 15, 2010 Have you tried accessing the account from different ISPs? Link to comment Share on other sites More sharing options...
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