Email: "Possible Terms of Service violation detected"

[imaraproducts]

I have just pointed my domain to the hosting

I haven't uploaded any content to the site

I don't have any other accounts on HelioHost. This is my first time creating an account here. I was recomended by an existing member. Does that have anything to do with this message? They logged on their account to show me so maybe the system thinks we are on the same WiFi. I can assure you I have no other accounts on HelioHost. I used his paypal account to pay for the package since I don't have paypal (We are in Kenya, Paypal to mobile money only works on 1 network, I'm not on that network so I can't use my mobile money account to pay for things online hence the sharing. I get this problem with Netflix and Spotify too but they have understood that same payment account doesn't mean the same account)

I only have 1 website, I don't have any other sites, I'm not a website developer, I have paid someone to design and develop my website so maybe that's also triggering something when they log in to upload my website.