Outgoing connection to Aiven PostgreSQL is refused (ECONNREFUSED)

[khanin]

Hello Heliohost Support,

I am hosting a Node.js application on your servers.
The app needs to connect to an external PostgreSQL database hosted on Aiven, but the connection is always refused from the Heliohost environment.

Here is the connection URL (redacted for security):

postgres://<user>:<password>@pg-service-dm-khanin-project.d.aivencloud.com:23579/defaultdb

When the application starts, I get the following error:

SequelizeConnectionRefusedError: connect ECONNREFUSED 85.9.195.148:23579

The same URL works perfectly on my local machine, so the Aiven service is reachable and accepts connections.

This suggests that outgoing connections from Heliohost to this host/port combination (pg-service-...aivencloud.com:23579) are blocked or filtered.

Could you please confirm:

1. Whether outgoing connections to custom ports (like 23579) are allowed from Heliohost servers?

2. Whether there are any firewall or network restrictions preventing connections to external PostgreSQL services?

3. If such connections can be enabled for my account or server?

This issue prevents the backend from accessing the database in production.

Thank you!