Request for Database Backup After Plan Downgrade

[emmanuelfosso206]

Hello HelioHost team,

I hope you’re doing well.
My account was previously on a higher Morty hosting plan, but due to financial limitations I was recently moved back to the free plan. Unfortunately, during this downgrade, my website’s database was deleted, even though all my source files are still intact in my account.

I would like to kindly ask if it’s possible to recover or restore a backup of my database from before the downgrade. It’s a very important project for me, and even a partial backup would be extremely helpful.

Here are some details that may help you locate my account:

• Username: Emmanuelfosso205

• Domain / Subdomain: https://smartify.helioho.st/

• Approximate date of downgrade: 2nd November 2025

Thank you very much for your help and understanding. I really appreciate the amazing service your team provides, and I’d be very grateful if you could check whether a backup of my database still exists.

Best regards,

Emmanuelfosso205