LaLa Posted June 17, 2010 Share Posted June 17, 2010 Dear admin: There is a problem with my domain's nameserver(ns1.heliohost.org, ns2.heliohost.org). When I ping my domain. It says: Ping request could not find host ilala.tk. Please check the name and try again. And when I check my domain's IP cache on OpenDNS. The result is SERVFAIL.(The domain's nameserver had an internal error while processing the requests, due to load or other errors.) My AddonDomain is ilala.tk. My main domain is alpha.heliohost.org. Link to comment Share on other sites More sharing options...
Wizard Posted June 17, 2010 Share Posted June 17, 2010 When did you set the nameservers? Did you also add the domain in cPanel? Link to comment Share on other sites More sharing options...
LaLa Posted June 19, 2010 Author Share Posted June 19, 2010 When did you set the nameservers? Did you also add the domain in cPanel? Several days ago. Yes, of course. I can't visit my website yet. Link to comment Share on other sites More sharing options...
Wizard Posted June 19, 2010 Share Posted June 19, 2010 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Ashoat Posted June 19, 2010 Share Posted June 19, 2010 I'm getting a SERVFAIL on both an nslookup and a dig of ilala.tk. Are you sure you've registered this domain name? Link to comment Share on other sites More sharing options...
LaLa Posted June 20, 2010 Author Share Posted June 20, 2010 I think I have figured out the problem. The DNS zone file have been deleted for unknown reason. I have reseted the zone file. Waiting for the DNS to refresh cache. Link to comment Share on other sites More sharing options...
LaLa Posted June 23, 2010 Author Share Posted June 23, 2010 I'm getting a SERVFAIL on both an nslookup and a dig of ilala.tk. Are you sure you've registered this domain name? When I try to remove my addon domain "ilala.tk" from cPanel. An error occurred: "Error from park wrapper: Sorry, you do not control the domain ilala.tk". Because I still can't access my website from this domain. So I want to remove it and add it again. djbob asked me: "Are you sure you've registered this domain name?" Yes, of course I have. And I have already pointed my name server to "ns1.heliohost.org" and "ns2.heliohost.org". Who can tell me why? Thanks. Link to comment Share on other sites More sharing options...
LaLa Posted June 24, 2010 Author Share Posted June 24, 2010 Dear admin: There is a problem with my domain's nameserver(ns1.heliohost.org, ns2.heliohost.org). When I ping my domain. It says: Ping request could not find host ilala.tk. Please check the name and try again. And when I check my domain's IP cache on OpenDNS. The result is SERVFAIL.(The domain's nameserver had an internal error while processing the requests, due to load or other errors.) My AddonDomain is ilala.tk. My main domain is alpha.heliohost.org. OK, I added this domain again. And it seems everything is all right so far. Thanks for all the help. Link to comment Share on other sites More sharing options...
Ashoat Posted June 26, 2010 Share Posted June 26, 2010 No problem Link to comment Share on other sites More sharing options...
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