[Solved] Account Reactivation Request – gonkirua586

[gonkirua586]

Hello HelioHost Support,

Yesterday my account was working fine, but today I cannot log in anymore. I always get the message "You have entered incorrect username or password", even though I am sure that my credentials are correct.

I also received the message "More Information Needed", but I confirm that I am using my account in full compliance with your terms of service. Could you please help me reactivate my account?

Here are my details:

• Username: gonkirua586

• Email: (removed)

Thank you very much for your help.

Best regards,
Steeven

Edited 1 hour ago by MoneyBroz
Removed email address for users privacy

[MoneyBroz]

You were originally suspended for possibly have more than one account, after further investigation on our end we determined that you are using a shared IP address with another user so your account has been unsuspended.