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Posted

Hello !

 

I've recently opened an HelioHost account and I'm completely satisfied with your services :) . I played with the domain name and I think I've probably made a mistake because I was unable to add a domain again after removing, saying "Error from park wrapper: *** is already configured.". So here's a little problem...

I decided to delete all the content of my account (from the ROOT), via FTP, but it doesn't solve anything :( . Now I cannot even put any webpage.

 

Is there any way to reset an account ? If no, could you remove it in order to let me create it again ? Or will I be able to open a second account waiting for this one to be deleted ?

 

If nothing can be done, could you just remove all the domain name attached to my account ?

 

My username : jer0me24

My subdomain : jer0me24.heliohost.org

 

Thanks in advance,

Jerome.

Posted
OK I've removed jer0me24.heliohost.org. You can go ahead and register another domain.

 

Thanks a lot for this very quick answer :) ! I have successfully created a new account, and now I'm just waiting for its activation.

 

Jerome.

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