matt_ Posted May 12, 2010 Share Posted May 12, 2010 After signing up for free hosting I received an error message that has me a bit confused: Your hosting account at HelioHost has encountered an error during installation. The error is: Account Creation Ok Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. "Account Creation Ok" doesn't sound like a fatal error to me, but it tells me to signup again, should I? Thanks, -- matt_ Link to comment Share on other sites More sharing options...
matt_ Posted May 12, 2010 Author Share Posted May 12, 2010 Well I guess I didn't have to signup again, to answer my own question. It did let me sign up again, but this time the error email stated Sorry, a group for that username already exists. I'll just wait and see if I can log into cpanel in the next day or 2, if not, I'll be back... -- matt_ Link to comment Share on other sites More sharing options...
Byron Posted May 12, 2010 Share Posted May 12, 2010 Tell me what username and domain name you signed up with and I'll check. Link to comment Share on other sites More sharing options...
matt_ Posted May 12, 2010 Author Share Posted May 12, 2010 Login: matt_ Domain: straightshaving.info The domain is resolving to stevie, I'm just unable to login to cpanel yet, but it's been less than 24 hours (which sounded like the timeframe for activation). Thanks, -- matt_ Link to comment Share on other sites More sharing options...
Byron Posted May 12, 2010 Share Posted May 12, 2010 I'm not seeing that domain in the database so you'll need to register again. The reason your getting that error is because we have several users that have usernames that start with matt. mattbud mattcon mattho etc. You'll probaly have better success if you can use another username and make sure you don't use an underscore and everything is all lowercase. Link to comment Share on other sites More sharing options...
matt_ Posted May 12, 2010 Author Share Posted May 12, 2010 I've tried signing up repeatedly throughout the day. The first couple times I got a rather non-descript error telling me to try again later. The last time I tried I got "We're sorry, but the daily signup limit has been exceeded. Please try again tommorow."... Perhaps the original error is related to the domain straightshaving.info already being associated with my original account, as it now resolves to an index of the web directory: Index of / * cgi-bin/ * images/ * postinfo.html -- matt_ Well, stranger still I dropped the _ from matt_ and was able to log into the CPanel. Everything appears to be in order so far... Thanks again, -- matt_ Link to comment Share on other sites More sharing options...
Byron Posted May 12, 2010 Share Posted May 12, 2010 Well, stranger still I dropped the _ from matt_ and was able to log into the CPanel. That's what the signup script normally does to underscores, but what is really strange is that domain isn't showing in the database but straightshaving.org is with your ip. Did you accidently use .org to create an account? Link to comment Share on other sites More sharing options...
matt_ Posted May 12, 2010 Author Share Posted May 12, 2010 Well, stranger still I dropped the _ from matt_ and was able to log into the CPanel. That's what the signup script normally does to underscores, but what is really strange is that domain isn't showing in the database but straightshaving.org is with your ip. Did you accidently use .org to create an account? Yes, the first time I tried to re-signup I did .org by mistake (I own com, net, org, & info), but it is hosted elswhere at the moment. Straightshaving.info appears to be working fine, no idea why you can't find it in your database, that does seem rather strange... -- matt_ Link to comment Share on other sites More sharing options...
Byron Posted May 12, 2010 Share Posted May 12, 2010 OK I'm gonna go ahead and delete the .org account (if you don't object) and bring this to the attention of the root admin. Link to comment Share on other sites More sharing options...
matt_ Posted May 12, 2010 Author Share Posted May 12, 2010 OK I'm gonna go ahead and delete the .org account (if yo don't object) and bring this to the attenton of the root admin. Yes, that is fine. If/when I bring .org here I'd want to park it on the current account (info). Thanks again, -- matt_ Link to comment Share on other sites More sharing options...
Byron Posted May 12, 2010 Share Posted May 12, 2010 This support request is being escalated to our root admin. Note to djbob. His account is showing as active but neither is username or domain is showing in the database. Username: matt Domain: http://straightshaving.info/ Link to comment Share on other sites More sharing options...
Ashoat Posted May 13, 2010 Share Posted May 13, 2010 So what happened is that the signup script mistakenly thought that cPanel failed to create your account, and so deleted the entry in the database. We have a corruption-checker script, though, that should auto-regenerate your account info. Shouldn't be anything to worry about. Link to comment Share on other sites More sharing options...
Byron Posted May 15, 2010 Share Posted May 15, 2010 His account: straightshaving.info still isn't showing up in the database and I believe we may have another account that is doing the same thing. http://www.helionet.org/index/index.php?showtopic=6258 The thing that is common about the two is that both users are trying to sign up with a underscore (_) in their username. Link to comment Share on other sites More sharing options...
Ashoat Posted May 15, 2010 Share Posted May 15, 2010 Okay, so it looks like the daily.php cron script (the one that fixes corruption like this) has been erroring out lately. I've reset the last login date for everyone and starting running the script again. My bad. Link to comment Share on other sites More sharing options...
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