djbob being stupid

[Ashoat]

Hello all,

 

Recent downtime:

• Yes, we are alive. I've said it multiple times before and I'll say it again: HelioHost is never going to disappear. If we go down for a while, your conclusion should simply be that we will be back up in a week or so.
• None of your files are gone. You should be able to login just as before.
• Last login has been reset for everyone, so don't worry about your account being on the queue for deletion.
• The reason for this week-long downtime was me being stupid. Apparently, there are these things in *nix called bind mounts. Suffice it to say that they are like links, except rm -rf will traverse them. And cPanel uses these bind mounts for jailshell. Ugh.

Bad news:

• We're still looking into that DDoS thing from earlier, so user sites are still down.
• Some libraries stuff might have disappeared from this downtime, so if some of your stuff isn't working let us know via the standard support channels.

Good news:

• We're buying a new server. Actually, I already bought a new server. Point is: we have the ad revenue for it, and this recent downtime has only further obviated the need for HelioHost to run on more than one server. Configuration details will follow, but I'm planning to setup the new server as multiple virtual servers. HelioHost and HelioNet will run on an isolated environment, and we'll be running a clustered DNS configuration.
• We're applying for 501©(3) (non-profit) status. Non-profit = good deals on stuff.
• We'll probably be offering shell access soon. We'll start out by offering it on select environments on the new servers.

 

Thanks to our loyal users who have stayed with us through this downtime!

 

djbob

[Kendy]

Keep moving forward!

I always wait for a better day

[Wizard]

Let the good times roll.

[Byron]

Sounds like better times ahead. Thanks for keeping us posted about the changes.

[King Gamer]

Good job. Our of question will we be ablew to request a server move so that we are on a server with less load or are you going to move acounts around already to reduce serrver load? I actually think it is a good idea for a new server because the server is always showing to be taking a considerable load.

[Ashoat]

This server is under reasonable load, I think. Anyways, the new server will be partitioned into multiple environments (ie. Ruby, Python, PHP, etc.) and I'll try to separate it out like that. The PHP on the new server (named Charlie) will be more permissive, but also more dangerous.

 

Stevie will probably stabilize as more people move to Charlie, so it'd be good if there wasn't a rush to move to Charlie.

[h3llscream]

thank you for all the efforts djbob i hope everything gets normal soon enough. By the way i can see the login page but once i login im unable to view the cpanel page.

[laozing]

yes heliohost is back i thank jesus... thank god heliohost is the only legit free host out there now.especially since i still plan to have my website to continue with heliohost as its the best in terms of features and loading times. heliohost forever lol. good times are coming .

[praca]

Gratz for come back.

 

Is the activation queue running now ??

[Bruno]

In italy we say that u dont fail only when u dont do anything !

Glad evrything is back!

[Ashoat]

cPanel should be up again, but the login updater script is down. I have a ticket open with cPanel for this - as soon as I get the issue resolved, you all should make sure to login to cPanel to update your activity in the database.

[orismology]

If hosting is going to be distributed across Stevie and Charlie, will the experience and features be identical? Will those of us on Stevie get the same benefits as anyone on the new server?

[DanielFarrell]

Good to see you back!

 

I signed up before the downtime but after the DDoS attacks. When will hosting be installed for my domain?

[laozing]

able to access cpanel now. yay.

[h3llscream]

yeah cpanel is up and working .. thankx a ton djbob