fds web site was working properly and now it is suspended

[fds]

Hello,

 

The web site was working for several weeks after we uploaded all necessary files.

Suddenly we received the following Email and immediately accessed the CP and uploaded more files.

 

"Dear fds,

Your hosting account at HelioHost is about to expire. It will be suspended in seven days on Thursday, April 15th as a result of account inactivity. You should log in to your cPanel ASAP to prevent account suspension.

 

Regards,

HelioHost Staff"

 

Today the web site stopped working.

 

We even tried to activate it at http://www.heliohost.org/scripts/renew.php and got the following error message:

'We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. '

We have not broken our terms of service neither did we overused anything.

 

 

Please tell us how can you activate it? How can we write a ticket for the support?

 

Thank you!

 

Fds.heliohost.org

[Global Namespace]

seems like, "Your account is not yet suspended, is experiencing a problem which we all are experiencing atm, and is posted in this topic => http://www.helionet.org/index/index.php?showtopic=6042

 

as far as about the notice, it seems that you did'nt had login-ed in your cPanel, in a couple of days, thus the admins or automated warning system, sent you a caution notice. [nothing more than that].

 

 

"I'm not a heliohost staff member. The above lines solely represent my view."

[Byron]

You can renew your account from the link on that page.

 

http://www.heliohost.org/scripts/renew.php

 

And then make sure you login to your cpanel once a month.

[fds]

You can renew your account from the link on that page.

 

http://www.heliohost.org/scripts/renew.php

 

And then make sure you login to your cpanel once a month.

 

We already tried to do these things but it didn't work look at the above. We attached all the details.

Please provide us with a solution!!!

[Byron]

Please post your username and domain name.

[fds]

[Byron]

Your site is still showing Active on the server but it isn't displayng because of this.

[fds]

Your site is still showing Active on the server but it isn't displayng because of this.

 

What is going on?

 

3 days offline? Ddos? what is going on?

We need an urgent reply

[Byron]

Click onto this link right here to read the News.