fds Posted April 12, 2010 Share Posted April 12, 2010 Hello, The web site was working for several weeks after we uploaded all necessary files. Suddenly we received the following Email and immediately accessed the CP and uploaded more files. "Dear fds, Your hosting account at HelioHost is about to expire. It will be suspended in seven days on Thursday, April 15th as a result of account inactivity. You should log in to your cPanel ASAP to prevent account suspension. Regards, HelioHost Staff" Today the web site stopped working. We even tried to activate it at http://www.heliohost.org/scripts/renew.php and got the following error message: 'We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. ' We have not broken our terms of service neither did we overused anything. Please tell us how can you activate it? How can we write a ticket for the support? Thank you! Fds.heliohost.org Quote Link to comment Share on other sites More sharing options...
Global Namespace Posted April 12, 2010 Share Posted April 12, 2010 seems like, "Your account is not yet suspended, is experiencing a problem which we all are experiencing atm, and is posted in this topic => http://www.helionet.org/index/index.php?showtopic=6042 as far as about the notice, it seems that you did'nt had login-ed in your cPanel, in a couple of days, thus the admins or automated warning system, sent you a caution notice. [nothing more than that]. "I'm not a heliohost staff member. The above lines solely represent my view." Quote Link to comment Share on other sites More sharing options...
Byron Posted April 12, 2010 Share Posted April 12, 2010 You can renew your account from the link on that page. http://www.heliohost.org/scripts/renew.php And then make sure you login to your cpanel once a month. Quote Link to comment Share on other sites More sharing options...
fds Posted April 12, 2010 Author Share Posted April 12, 2010 You can renew your account from the link on that page. http://www.heliohost.org/scripts/renew.php And then make sure you login to your cpanel once a month. We already tried to do these things but it didn't work look at the above. We attached all the details. Please provide us with a solution!!! Quote Link to comment Share on other sites More sharing options...
Byron Posted April 12, 2010 Share Posted April 12, 2010 Please post your username and domain name. Quote Link to comment Share on other sites More sharing options...
fds Posted April 13, 2010 Author Share Posted April 13, 2010 Quote Link to comment Share on other sites More sharing options...
Byron Posted April 13, 2010 Share Posted April 13, 2010 Your site is still showing Active on the server but it isn't displayng because of this. Quote Link to comment Share on other sites More sharing options...
fds Posted April 14, 2010 Author Share Posted April 14, 2010 Your site is still showing Active on the server but it isn't displayng because of this. What is going on? 3 days offline? Ddos? what is going on? We need an urgent reply Quote Link to comment Share on other sites More sharing options...
Byron Posted April 14, 2010 Share Posted April 14, 2010 Click onto this link right here to read the News. Quote Link to comment Share on other sites More sharing options...
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