I can't use my domain I bought?

[Snuupy]

Hey guys.

 

I recently bought www.snusite.com , and I've added it onto the addon domains section of CPanel. My username is snuupy , and the domain, before I added it on was snusite.heliohost.org.

 

However, I can't seem to use it or make an email or FTP Account with it...they're all broken.

 

How would I fix this? I've been told that an admin (djbob) has to fix it, but I'm not sure, my geek staff have told me that. Is it fixable by me?

 

Thanks,

 

Snuupy

[Wizard]

Did you read the Support FAQ? It sounds like you didn't set the nameservers.

[Snuupy]

Did you read the Support FAQ? It sounds like you didn't set the nameservers.

 

No, I did with the go daddy thing.

 

I can access www.snusite.com, but I can't create stuff FTP Accounts with it.

 

I can see all my stuff at snusite.com though. I did set up the name servers.

It's NS1.HELIOHOST.ORG and NS2.HELIOHOST.ORG.

 

I just can't create FTP Accounts that go xxx@snusite.com or emails like xxx@snusite.com.

 

Thanks for the fast reply.f

[Wizard]

What are the details you're punching into your FTP client?

[Snuupy]

What are the details you're punching into your FTP client?

 

I am using snuupy@snusite.heliohost.org right now, but I can't create one at snuupy@snusite.com. Is this possible?

 

I heard that my DNS or something was messed up, and only an admin could fix it?

 

-Snuupy

 

Edit: I just saw on my side:

Main Domain snusite.heliohost.org

 

Can this be changed to snusite.com, as that's my main domain?

[Wizard]

What are the details you're punching into your FTP client?

 

I am using snuupy@snusite.heliohost.org right now, but I can't create one at snuupy@snusite.com. Is this possible?

 

I heard that my DNS or something was messed up, and only an admin could fix it?

 

-Snuupy

 

Edit: I just saw on my side:

Main Domain snusite.heliohost.org

 

Can this be changed to snusite.com, as that's my main domain?

Please go to http://stevie.heliohost.org:2082/frontend/..._pure-ftpd.html and tell me what accounts you see. There should already be a FTP account setup for snusite.com.

 

We could change your domain, but it wouldn't really make a difference. We would also have to remove your "snusite.com" domain from the system, which would take at least a day.

[Snuupy]

What are the details you're punching into your FTP client?

 

I am using snuupy@snusite.heliohost.org right now, but I can't create one at snuupy@snusite.com. Is this possible?

 

I heard that my DNS or something was messed up, and only an admin could fix it?

 

-Snuupy

 

Edit: I just saw on my side:

Main Domain snusite.heliohost.org

 

Can this be changed to snusite.com, as that's my main domain?

Please go to http://stevie.heliohost.org:2082/frontend/..._pure-ftpd.html and tell me what accounts you see. There should already be a FTP account setup for snusite.com.

 

We could change your domain, but it wouldn't really make a difference. We would also have to remove your "snusite.com" domain from the system, which would take at least a day.

 

Okay, I see only accounts with *@snusite.heliohost.org, and no @snusite.com. None of them :S

[Wizard]

Please list all the ftp accounts.

[Snuupy]

Admin@snusite.heliohost.org

admin@snusite.heliohost.org

dave@snusite.heliohost.org

nlc@snusite.heliohost.org

rcg@snusite.heliohost.org

snusite@snusite.heliohost

.org

snuupy

snuupy_logs

 

Yet none of them say *@snusite.com, and I can't create any of them.

 

Edit: Also, in logs, I can't click "Snusite.com", it's not listed. Only blog.snusite.com , forum.snusite.com, and snusite.heliohost.org is...I can't select snusite.com

 

Then, I see my favicon in Snusite.heliohost.org, but not snusite.com.

 

I'm pretty sure something's messed up....

[Wizard]

snusite@snusite.heliohost.org is the one you want.

[Snuupy]

So I'm not supposed to get snuupy@snusite.com?

[Wizard]

snusite@snusite.heliohost.org will log into the root folder of snusite.com.