Pancake Posted March 5, 2010 Share Posted March 5, 2010 Heliohost name: pancakes Domain: windswept.heliohost.org I signed up a while ago and got an email with the error: Dear pancakes, Your hosting account at HelioHost has encountered an error during installation. The error is: Unable to add group pancakes Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. I tried re-signing up a few times, using the exact same details each time, but kept getting this error: Dear pancakes, Your hosting account at HelioHost has encountered an error during installation. The error is: Sorry, the home directory for this user ( /home/pancakes ) already exists. Please move or delete it and try again or use the force option if available. Please visit http://www.heliohost.org/scripts/signup.php and try to signup again. Going to http://windswept.heliohost.org or http://windswept.heliohost.org/cpanel both give an "Address Not Found" error. It's been well over 48 hours. (On a different note - signing up for the forums was a bit of a pain - apparently both my mail.com and hotmail.com accounts weren't letting the validation e-mail through, so I had to use my yahoo.com account. Even then, I -thought- I validated my e-mail, but it still wouldn't let me post. Eventually I had it send the validation yet again, so as you can see, I'm in now.) Link to comment Share on other sites More sharing options...
Wizard Posted March 5, 2010 Share Posted March 5, 2010 This support request is being escalated to our root admin. Also, (On a different note - signing up for the forums was a bit of a pain - apparently both my mail.com and hotmail.com accounts weren't letting the validation e-mail through, so I had to use my yahoo.com account. Even then, I -thought- I validated my e-mail, but it still wouldn't let me post. Eventually I had it send the validation yet again, so as you can see, I'm in now.) Did you check your spam folders? Link to comment Share on other sites More sharing options...
Pancake Posted March 5, 2010 Author Share Posted March 5, 2010 Did you check your spam folders? Yep. Didn't see anything in there. Link to comment Share on other sites More sharing options...
Ashoat Posted March 7, 2010 Share Posted March 7, 2010 Yeah, a lot of free mail providers block us. Can you try signing up with a different username? Link to comment Share on other sites More sharing options...
Pancake Posted March 7, 2010 Author Share Posted March 7, 2010 Ok. Trying again with: username: crumpets domain: windswept.heliohost.org Can't access the cpanel/webpage, but got an e-mail saying it was added to the creation queue. *Edit* Yay! It worked! I'm in. Thanks. Link to comment Share on other sites More sharing options...
Ashoat Posted March 8, 2010 Share Posted March 8, 2010 Sounds good Link to comment Share on other sites More sharing options...
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