k2woo Posted February 22, 2010 Share Posted February 22, 2010 Hi: I've recently signed up with you for hosting. My domain (ecurrentz.com) is registered with mapname, and I have changed the name servers to yours. My username on helio host is k2woo, and I have created an email account: kw@ecurrentz.com. I am able to send mail from this account via webmail, but am unable to receive anything using other outside accounts. Furthermore, these emails do not bounce back as undelivered, yet they are not in my inbox. Thus, the sent emails seem to be lost somewhere in the system. I've tried changing the MX options from the cPanel, but to no avail. What am I missing? Can you please look into this? bothered and bewildered, Keith Link to comment Share on other sites More sharing options...
Wizard Posted February 22, 2010 Share Posted February 22, 2010 You can't use the default mail account that comes with your cPanel. You must create a new email account with @your.domain on the end. Link to comment Share on other sites More sharing options...
k2woo Posted February 22, 2010 Author Share Posted February 22, 2010 You can't use the default mail account that comes with your cPanel. You must create a new email account with @your.domain on the end. Wizard: I believe that is what I did. I created the email account through the cPanel (getting started wizard), using my domain name, ecurrentz.com...specifically kw@ecurrentz.com. Am I missing something basic? Link to comment Share on other sites More sharing options...
Wizard Posted February 22, 2010 Share Posted February 22, 2010 Does your email address show up here? http://stevie.heliohost.org:2082/frontend/x3/mail/pops.html Link to comment Share on other sites More sharing options...
k2woo Posted February 22, 2010 Author Share Posted February 22, 2010 yes, it shows up on my list of created accounts. I am able to send email out using the created email account, but not receive. thanx Link to comment Share on other sites More sharing options...
Wizard Posted February 22, 2010 Share Posted February 22, 2010 This support request is being escalated to our root admin. Weird Email Problem. k2woo ecurrentz.com Link to comment Share on other sites More sharing options...
secrets2bettergolf Posted February 22, 2010 Share Posted February 22, 2010 I find email's just a pain at the best of times :wacko: Link to comment Share on other sites More sharing options...
Ashoat Posted February 22, 2010 Share Posted February 22, 2010 What emails are you sending to? Link to comment Share on other sites More sharing options...
k2woo Posted February 23, 2010 Author Share Posted February 23, 2010 I have been trying to send to kw@ecurrentz.com, an email account I created thru the cPanel under my domain, ecurrentz.com, which is registered under mapname. When I try sending email to kw@ecurrentz.com, it does not show up in the inbox when I check thru Webmail. Also, I do not get a bounceback, which means it's been delivered somewhere. However, I am able to send from this account, which shows k2woo as the sender, which is my user name under heliohost. As a side, I also got an email saying my heliohost account ill be deactivated because of lack of activity, and I should logon asap. Although there is no site up yet, I have been logged on regularly. How often must you log on? Does it matter if you log on once and don't log off? will greatly appreciate your help!! Keith Link to comment Share on other sites More sharing options...
Ashoat Posted February 23, 2010 Share Posted February 23, 2010 1) I just logged in to your cPanel and the database updated. How have you been logging in? (From what URL, etc.) 2) I am seeing emails in your inbox. Are you seeing any? Link to comment Share on other sites More sharing options...
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