[Solved] Account still suspended 3 days after reactivation

[dan_the_man]

I hadn't logged into the control panel of my site (www.interesting.heliohost.org) for a while and so my account was suspended.

 

After learning this i tried to reactivate the account via the online form, this was submitted successfully. However, the site is still listed as suspended.

 

I can log into the control panel still, but don't know if i should wait (its been 3 days now), or if i need to do something else?

 

Thanks in advance,

 

Dan

username: danmason

[Byron]

This support request is being escalated to our root admin.

 

His account is showing as being Active but it brings up the Suspended page.

 

[Ashoat]

Try removing the .htaccess file in your main directory.

[dan_the_man]

Try removing the .htaccess file in your main directory.

 

Thanks, that seemed to do the trick!

 

If anyone else has this problem and also has wordpress on their account, they might find the posts no longer show up. To fix this simply regenerate your permalinks (under settings)