lout Posted January 19, 2010 Posted January 19, 2010 My account http://loutontheweb.heliohost.org is queued dunno why (it is not expired). What can I try?
Byron Posted January 19, 2010 Posted January 19, 2010 This support request is being escalated to our root admin. Domain: loutontheweb.heliohost.org Username: lout It's actually showing the Suspended page and he tried renewing his account several times and it kept coming back as Inactive. I tried from the admin. control panel to reset the login date but it still didn't help.
Ashoat Posted January 19, 2010 Posted January 19, 2010 For some reason, despite being unsuspended you still had a .htaccess file in your public_html forcing the redirect to the suspended page display. I've removed it; everything should work fine now.
Byron Posted January 19, 2010 Posted January 19, 2010 I'm seeing a 500 error now. He may need to uninstall Frontpage Extensions if his htaccess file was removed, which should be uninstalled anyway if he isn't using them.
Ashoat Posted January 19, 2010 Posted January 19, 2010 That's probably a separate issue, though. He'll need to open a separate thread for that.
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