jammmie999 Posted January 11, 2010 Share Posted January 11, 2010 Hello Hello, I am having problems adding my domain on the Addon Domains page it says "No Addon Domains are configured." but when I try and add my domain through the form I get an error "There was a problem creating the addondomain." can you help? Also my subdomains page shows the domain but then says "Error from domain wrapper: We were unable to locate your current domain name, yoxxxxxx.co.cc (I have hidden the domain from post) in the webserver configuration! The subdomain cannot be added because information about your domain could not be obtained from the webserver configuration file. " When I first tried to add my domain the browser crashed so I think this may have caused it. UPDATE: My website is showing the "HelioHost Account Queued" but the domain is not viable in my control panel Link to comment Share on other sites More sharing options...
Byron Posted January 11, 2010 Share Posted January 11, 2010 UPDATE: My website is showing the "HelioHost Account Queued" but the domain is not viable in my control panel Give it 24 hours and if it still doesn't show post back. Link to comment Share on other sites More sharing options...
jammmie999 Posted January 12, 2010 Author Share Posted January 12, 2010 UPDATE: My website is showing the "HelioHost Account Queued" but the domain is not viable in my control panel Give it 24 hours and if it still doesn't show post back. Bump - No change domain is still queued, but more importantly it is not viable in my cpanel. Link to comment Share on other sites More sharing options...
Byron Posted January 12, 2010 Share Posted January 12, 2010 Please post your domain name and username. Link to comment Share on other sites More sharing options...
jammmie999 Posted January 13, 2010 Author Share Posted January 13, 2010 Please post your domain name and username. domain: http://youtrain.co.cc username: learnlin Link to comment Share on other sites More sharing options...
Byron Posted January 13, 2010 Share Posted January 13, 2010 This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
Ashoat Posted January 13, 2010 Share Posted January 13, 2010 Try re-adding it now. Link to comment Share on other sites More sharing options...
jammmie999 Posted January 13, 2010 Author Share Posted January 13, 2010 Try re-adding it now. Thanks djbob, it is working now! Link to comment Share on other sites More sharing options...
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