Site cannot be accessed (not suspended)

[extreme6]

Hi,

 

I know this is along the same lines as some of the other reported issues but since I noticed that there are other sites that are still up hosted on heliohost.org, I did want to make sure mine was on the radar as going down. Basically, my site does not seem to exist anymore at extreme6.heliohost.org and I cannot login to cpanel from the main www.heliohost.org site. The only thing that happened recently was my account was suspended for not logging into cpanel for 30 days but I logged in and had no problem reactivating it and getting it back up. Please help, thank you.

 

site: extreme6.heliohost.org

username: extreme6

Account created: 9/17/09

[Byron]

If your no longer able to login to your cpanel than it must have been deleted and there isn't anything I can do. You'll just have to wait for the administrator and we don't know when he'll be back. Sorry!

 

 

[extreme6]

I received the account suspend on 11/28/09, and it says that the account won't be deleted for another 15 days. I reactivated before that happened and we're still less than 15 days from that suspension date so hopefully it wasn't deleted. Is there anyway to get a backup of the mySQL db before the admin returns? Also, is the administrator missing or just on planned leave? Thanks for your help!

[Byron]

I'm sorry but we don't keep backups of anybody's site, that is up to you.

 

 

 

[extreme6]

Is there anyway to access the mysql db directly? Not through Cpanel? I don't know the connection info (maybe you can help with that) but is it possible the database still exists and I can connect to it remotely with username and password?

[Byron]

If you can't connect to your cpanel than you can't connect to your database. Sorry!