Suspended for inactivity after I renew?

[jdipalma]

Hey all,

 

http://creedsavannah.heliohost.org is my site.

 

I got the email that I haven't logged into cPanel this month, and that's fine. I can't remember my password, and since the password reset is broken, I went here to renew: http://www.heliohost.org/scripts/renew.php like I saw in a previous post. That worked just fine, but about 20 minutes later I get another email saying that my account is suspended again. I've tried the renewal link a couple of times, and my account has been suspended a couple of times. What do I need to do to get it back up?

 

Thanks,

JD

[Wizard]

Did you abuse cron?

[jdipalma]

Did you abuse cron?

 

What's cron? (I'm guessing the answer is no since I only host a website here, and they need very few updates.)

 

Thanks,

JD

[Wizard]

Barring inactivity and server issues, the next most likely reason for suspension is that you hosted illegal content or abused cron.

[jdipalma]

Barring inactivity and server issues, the next most likely reason for suspension is that you hosted illegal content or abused cron.

 

HAH, definitely no illegal content. I host a website for a young adult fellowship group in town. I take my own pictures and write my own text for events.

 

This is the message I get each time:

Dear creedsav,

Your hosting account at HelioHost has been suspended. This either due to a period of account inactivity or missed renewal date. If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=creedsav'>here</a>. If you have a forum-posting-based account, you must renew your hosting by purchasing a hosting item in the forum store. If you do not renew your hosting suscription within fifteen days, your account will be permanently deleted. This is your final warning.

 

Regards,

HelioHost Staff

 

And again, what's cron?

 

I find it hysterical I have to ask the above question again since I'm in the web support business. Heh I bet my 15 days will be up by the time I get this resolved anyway.

 

Thanks,

JD

[c2s]

Basically it's script that automatically runs on the server.

[jdipalma]

Basically it's script that automatically runs on the server.

 

Hey thanks for this! It's very much appreciated. Definitely not my issue, but no worries. I just snagged another free hosting site in the interim.

 

Thanks,

JD