Account Suspension Warning

[lcstechs]

I received the following email on Saturday:

 

Dear qatshost,

Your hosting account at HelioHost has been suspended. This either due to a period of account inactivity or missed renewal date. If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=qatshost'>here</a>. If you have a forum-posting-based account, you must renew your hosting by purchasing a hosting item in the forum store. If you do not renew your hosting suscription within fifteen days, your account will be permanently deleted. This is your final warning.

 

Regards,

HelioHost Staff

 

However, when I attempt to renew through the link provided, or through the form ( http://www.heliohost.org/scripts/renew.php ) I receive the following error:

 

"We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error."

 

Now, my account appears to be fine. I can login to the CPanel, the website is up, etc. However, I don't want it to be deleted in 15 days of course, so I wanted to see if there's anything else I need to do or any way to avoid this in the future.

 

Heliohost username: qatshost

[Byron]

Now, my account appears to be fine. I can login to the CPanel, the website is up, etc. However, I don't want it to be deleted in 15 days of course, so I wanted to see if there's anything else I need to do or any way to avoid this in the future.

 

You need to login to your cpanel at least once every 30 days.