URGENT please - Renew link does not work for me-help

[serverx1]

Hello Everyone,

I have only had my Heliohost a few months and i love it, however i have been sent an email by the Admin guys stating i have to renew my account, but i cant because when i clcik on the link i get this message returned from a heliohost page:-

 

" We're sorry, but we either could not find that account in the database, or it is not listed as inactive. Please contact an administrator if you feel this message is in error. "

 

below is the message i got for Admin, sorry guys maybe it is me at fault?

 

"Dear XXXXXXX,

Your hosting account at HelioHost is about to expire. It will be suspended in seven days on Thursday, September 17th. This is either due to a period of account inactivity or missed renewal date. If you have not logged into cPanel in the last three months, please renew your account ASAP by visiting <a href='http://www.heliohost.org/scripts/renew.php?username=XXXXXXX'>here</a>. If you have a forum-posting-based account, you must renew your hosting by purchasing a hosting item in the forum store.

 

Regards,

HelioHost Staff"

 

And i cannot find anywhere else to renew within my Cpanel for my account please help me i do not want to lose this great account,

 

 

(NB:- i replaced the account name "XXXXXXX" in the message above description for security)

 

many thanks,

 

regards,

 

serverx

 

TM

[Wizard]

If you logged into your cpanel, it should be fine.