My Account

[girardz]

When I try to access my account it says:

 

HelioHost Account Suspended

 

Any idea why ???

[Bill]

Have you spammed or breached the TOS?

[Byron]

If this was the page you saw:

 

http://heliohost.org/suspended.page/

 

it could be any of those reasons. You'll need to post your domain name to find out from the administrator what the reason was.

 

[Bill]

Are you over using cron? Heliohost does state clearly about that

 

HelioHost allows a maximum of two crons, each run a maximum of once daily. If you require a special exception, please contact us on our support forums. We check system crons regularly, and your account will be suspended if it is found to be in violation of these rules.

[Ashoat]

Yeah, you were overusing cron.

[girardz]

I thought the only cron running was a day cron???

 

 

http://hardtime.heliohost.org

[Ashoat]

No, you were running more than two crons a day.

[girardz]

Is there any chance of getting my acct back.

 

Ill remove all of them, they are not really needed.

[Ashoat]

Alright, I'll reenable your account. What's your username and HelioHost domain?

[girardz]

Username: girardz

 

http://hardtime.heliohost.org

 

 

Thanks, Ill delete those crons as soon as I get back in and sorry for the inconvenience.

[Ashoat]

Okay, your account has been unsuspended.

[girardz]

Thank You for unsuspending my account.

 

I was able to get back into my account after, but for the last 2 days all I get is:

 

Address: http://hardtime.heliohost.org/login.php

 

Address Not Found

 

Firefox can't find the server at hardtime.heliohost.org.

 

C-Panel log in fails also

 

Any ideas ??

[Ashoat]

Looks like you hadn't logged in to cPanel for over a month, and you don't check your email.

[girardz]

LOL

 

I logged in the other day ?????

 

And almost daily before my acct. was suspended for the cron use

[Ashoat]

Well in that case I'm not sure what went wrong. But I'll tell you that the system only suspends accounts that have not been updated, so either:

1) You never visited the cPanel home page.

2) The cPanel home page isn't updating your account like it should. I just checked, and it is working fine.

3) The account deletion script isn't getting the right accounts. Except, it uses a static SQL query, so this is unlikely.