Problem with access to site and account

[Gendelf]

When I try to access my website - I see page http://heliohost.org/suspended.page/

Please explain what wrong with my account?

 

my site: gendelf.heliohost.org

 

[Ashoat]

One of the five things listed on the page is wrong with your site. Check your email... did you get anything from us?

[Gendelf]

Text of email that I get:

 

Dear gendelf,

Your hosting account at HelioHost has encountered an error during installation. The error is:

 

%ERROR%

 

Please visit %URL% and try to signup again.

 

Regards,

HelioHost Staff

 

[Ashoat]

You probably signed up with a domain that was already taken. Please try signing up again, with a different domain.

[Gendelf]

But I used this account during 2 years

 

[Ashoat]

Then why did you just get a signup email?

[Gendelf]

Then why did you just get a signup email?

 

Hmm... How I can know this? I'm just a webmaster, no heliohost's administrator

 

[Ashoat]

You haven't been using this account for two years if you just got a signup email.

[Gendelf]

http://www.helionet.org/index/index.php?sh...ic=3547&hl=

[Ashoat]

Oops, my bad. I accidentally mistyped the variable containing the text of the email you were sent.

 

Your account has been suspended because you didn't log in to your cPanel for a while. Simply type your username in over here and it should be reactivated. Let me know how that goes.

 

Sorry about the mix-up.

[Gendelf]

"Sorry, your username could not be found in the list of accounts suspended for being inactive. If you have a forum-based account, try renewing it. Otherwise, contact site support."

[Ashoat]

Sorry; please try again.

[Gendelf]

Thanks. Now all works