Account error

[Gimuto]

I've just registered my account, but I cannot log in. Some minutes ago, I received this mail (without any reference to the error occured) so I tried to ri-register my account, but both username and domain name have already been taken. Is there a way for recovering my domain?

 

Thanks, gimuto.

 

Dear Gimuto,

Your hosting account at HelioHost has encountered an error during installation. The error is:

 

 

 

Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.

 

Regards,

HelioHost Staff

[papukai]

I've just registered my account, but I cannot log in. Some minutes ago, I received this mail (without any reference to the error occured) so I tried to ri-register my account, but both username and domain name have already been taken. Is there a way for recovering my domain?

 

Thanks, gimuto.

 

Dear Gimuto,

Your hosting account at HelioHost has encountered an error during installation. The error is:

 

 

 

Please visit http://www.heliohost.org/scripts/signup.php and try to signup again.

 

Regards,

HelioHost Staff

Wait for djbob.

[Ashoat]

WHM was down when you tried to signup, but it's up again. Please try signing up now

[Gimuto]

thanks for your support, but...

 

We're sorry, but that domain has already been taken. Please go back and enter a different domain.

 

and still cannot log in...

 

(sorry for my bad english, I'm italian )

[Ashoat]

Please try once again. If it still doesn't work, please let me know which domain you're trying register.

[Gimuto]

no way... my domain is pontapedia.heliohost.org

[Ashoat]

That domain is not listed in the database as taken. Once again: try signing up again. If you have an error, copy it here in full and tell me where you got it.

[Gimuto]

This is what I get:

[Ashoat]

Oops... turns out that this was a very rare case of database corruption. There was an entry for your account in WHM (the administrator backend for cPanel), but no such entry in the accounts database. I have removed the corrupt account and you should now be able to sign up. Please try just once more

[Gimuto]

Oops... turns out that this was a very rare case of database corruption. There was an entry for your account in WHM (the administrator backend for cPanel), but no such entry in the accounts database. I have removed the corrupt account and you should now be able to sign up. Please try just once more

 

Many thanks for your help, now it works properly . Sorry for not posting before and thanks again,

 

Gimuto