gaya3in1 Posted October 26, 2019 Share Posted October 26, 2019 Hi, My art website has been suspended. It is my portfolio and I don't need to update it every month so I have not been on it for a while. Could you please reactivate my account? Thank you Gaya Link to comment Share on other sites More sharing options...
flazepe Posted October 26, 2019 Share Posted October 26, 2019 Your account is currently archived, not suspended. This support request is being escalated to our root admin. Link to comment Share on other sites More sharing options...
gaya3in1 Posted October 26, 2019 Author Share Posted October 26, 2019 Thanks Link to comment Share on other sites More sharing options...
Byron Posted October 26, 2019 Share Posted October 26, 2019 Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... Link to comment Share on other sites More sharing options...
Byron Posted October 26, 2019 Share Posted October 26, 2019 Done. You should now be able to log in and your website should start working within 2 hours. Link to comment Share on other sites More sharing options...
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