HelioHost Posted February 13, 2019 Posted February 13, 2019 HelioHost users on Tommy can now track the resource usage of their account with a graph in cpanel. Load and memory usage has always been a rather confusing aspect of our servers. Sometimes websites that were born on our servers get too popular for us to support them on our free shared hosting plans, and unfortunately they have to migrate to a VPS or find a way to reduce their load. Other times users may be running a poorly written site such as Wordpress and even though they aren't getting hardly any traffic their site begins to slow down our servers or cause downtime. Rather than causing the thousands of other sites on that server to have poor performance we are forced to suspend the high load account. If your account is on Tommy you can now keep an eye on your own load so hopefully it won't come as quite as much of a surprise when we have to suspend your account. This will also allow you to notice the high load prior to the point where it will result in your account being suspended and correct the issues to reduce load. The graph represents a comparison between your account and the rest of the accounts on your server. If your cpu or memory usage is listed at 100 that means your account is using more of that server resource than all of the other thousands of accounts on the same server as you, and you have a high chance of being suspended. You can find the new cpanel buttons listed under the metrics header, or by searching for "load" in cpanel. After the new plugin is beta tested on Tommy we plan on implementing it on our other servers as well eventually. Let us know if you have any questions or if you notice anything odd about the new plugin.
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