tresuelo Posted January 10, 2018 Share Posted January 10, 2018 Why was my account suspended? Can I regain access to it? What are the ways that I can do to regain it? Link to comment Share on other sites More sharing options...
Byron Posted January 10, 2018 Share Posted January 10, 2018 (edited) Your account was suspended for the following reason:Malware found.That means that there are some malware files found on your account.For your safety and to protect your website from potential further corruption the account has been suspended.We strongly recommend deleting all of your files to be sure the infection is gone, and reinstalling your files or uploading a backup that you know to be clean. If you're having trouble locating the offending files please ask and we can provide more information.If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here:http://www.clamav.net/contactYour account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Edited January 10, 2018 by Byron Link to comment Share on other sites More sharing options...
Recommended Posts