Failed To Switch Servers

[formulac]

I followed the instructions for moving my website from johnny to tommy

 

1- I deleted my account on johnny which was with the username: omarzak

which was associated with the domain (formula-cu.com)

 

2- I created a new account on tommy with this username: formulac

which was associated with the domain (formula-cu.heliohost.org)

 

3- I wanted to change my primary domain on the new username (formulac)

to the domain (formula-cu.com)

 

but what I get is

 

1- (formula-cu.com) gives me that my account was suspended

2- primary domain on formulac is still the same and it didn't change

3- i can't even add (formula-cu.com) as addon domain on the account (formulac)

 

what should I do, please?

[Byron]

Ok you should be able to use that domain name now. If I were you, I would just add formula-cu.com as a parked domain.

[formulac]

that solved the problem, I am very grateful.

[Luigi123]

Moved to Customer Service.