poinipoi Posted April 26, 2017 Share Posted April 26, 2017 Cannot connect ftp server cannot get the index folder Quote Link to comment Share on other sites More sharing options...
bdistler Posted April 26, 2017 Share Posted April 26, 2017 information for FileZilla client ### if your account is on server Tommy ### Open FileZilla Click File >> Site Manager Click New Site Type "Tommy SFTP" and press enter In Host field type "tommy.heliohost.org" In Port field type "1342" In Protocol dropdown select "SFTP - SSH File Transfer Protocol" In Logon Type dropdown select "Normal" In User field type your cPanel username In Password field type your cPanel password Click Connect Approve the remote server key, and check the box to not ask you about this server again. ### ### if your account is on server Johnny ### Open FileZilla Click File >> Site Manager Click New Site Type "Johnny SFTP" and press enter In Host field type "johnny.heliohost.org" In Port field type "1373" In Protocol dropdown select "SFTP - SSH File Transfer Protocol" In Logon Type dropdown select "Normal" In User field type your cPanel username In Password field type your cPanel password Click Connect Approve the remote server key, and check the box to not ask you about this server again. ### if FileZilla throws any errors - post those errors so the Admins can help you ### Quote Link to comment Share on other sites More sharing options...
poinipoi Posted April 26, 2017 Author Share Posted April 26, 2017 why I setup cdn to connect to Johnny server, press the right ip, but can not see the page Quote Link to comment Share on other sites More sharing options...
poinipoi Posted April 26, 2017 Author Share Posted April 26, 2017 Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel. Quote Link to comment Share on other sites More sharing options...
bdistler Posted April 26, 2017 Share Posted April 26, 2017 new accounts on server Johnny - can take up to 24 (or more) hours for the queued page to go away after 24 hours try - clearing your browser's cache and history - close browser - reopen browser - then check your site again Quote Link to comment Share on other sites More sharing options...
Luigi123 Posted April 26, 2017 Share Posted April 26, 2017 Moved to Customer Service. Quote Link to comment Share on other sites More sharing options...
Ice IT Support Posted April 27, 2017 Share Posted April 27, 2017 The CloudFlare issue is being discussed here. Please let us know if you are now able to connect to FTP so we may mark this thread as solved. Quote Link to comment Share on other sites More sharing options...
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