Cannot Connect Ftp Server

[poinipoi]

Cannot connect ftp server

 

cannot get the index folder

[bdistler]

information for FileZilla client

 

### if your account is on server Tommy ###

Open FileZilla

Click File >> Site Manager

Click New Site

Type "Tommy SFTP" and press enter

In Host field type "tommy.heliohost.org"

In Port field type "1342"

In Protocol dropdown select "SFTP - SSH File Transfer Protocol"

In Logon Type dropdown select "Normal"

In User field type your cPanel username

In Password field type your cPanel password

Click Connect

Approve the remote server key, and check the box to not ask you about this server again.

###

 

### if your account is on server Johnny ###

Open FileZilla

Click File >> Site Manager

Click New Site

Type "Johnny SFTP" and press enter

In Host field type "johnny.heliohost.org"

In Port field type "1373"

In Protocol dropdown select "SFTP - SSH File Transfer Protocol"

In Logon Type dropdown select "Normal"

In User field type your cPanel username

In Password field type your cPanel password

Click Connect

Approve the remote server key, and check the box to not ask you about this server again.

###

 

if FileZilla throws any errors - post those errors so the Admins can help you

###

[poinipoi]

why I setup cdn to connect to Johnny server, press the right ip, but can not see the page

[poinipoi]

Ahoy! You're seeing this page because HelioHost has not gotten about to installing and configuring your account yet. This process usually takes 24 hours, and once it is complete your website should show up properly. While the account is being created we suggest taking a look at your control panel.

[bdistler]

new accounts on server Johnny - can take up to 24 (or more) hours for the queued page to go away

after 24 hours try - clearing your browser's cache and history - close browser - reopen browser - then check your site again

[Luigi123]

Moved to Customer Service.

[Ice IT Support]

The CloudFlare issue is being discussed here. Please let us know if you are now able to connect to FTP so we may mark this thread as solved.