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Posted

Hello,

 

I am getting issues on my Wordpress application [link] where I get an "Error establishing a database connection" message when opening the home page.

 

I'm also getting login issues when I try to acces phpMyAdmin from cPanel wherein I get a blank page after entering my credentials. I'm not sure if this is relevant but the login page also looks weird:

 

Hoping for an immediate solution because I plan to upload a new website within the week.

 

Thanks in advance!

Posted

Have you tried to change your password (make sure the change MySQL password checkbox is checked).

This should solve the phpmyadmin login problem.

 

 

Also, can you verify that your databases are still visible?

They should be listed in phpmyadmin, once you can log back in.

Posted

Hi Tjoene,

 

Thanks for the response. I was able to change my cPanel password, although as soon as I saved my new password I couldn't access cPanel anymore (getting connection time outs), as well as my Heliohost websites. What could have caused this?

 

Thanks.

Posted

The timeouts may be because a loadspike on the server.

Your website is working for me (I do get the "Error establishing a database connection").

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