HelioHost Posted November 11, 2015 Posted November 11, 2015 The heart of the Heliohost community is our support forum located at http://helionet.org just as it has been for over ten years now, but some users are confused by the way we provide support for our hosting accounts. Heliohost is a community, and as such, users help provide support, and all of our administrators are simply the most helpful users. If you want to be a Heliohost admin all you need to do is start helping out on the forums. Therefore, the best and fastest way to get support is by creating a forum account and posting your issue or question. If that's too complicated for you or you don't have time to create and validate a forum account then you can use IRC chat. We have recently implemented a much improved web based chat. If you have an active hosting account you can log in to this chat by visiting on Stevie http://stevie.heliohost.org:2082/frontend/x3/irc/index.live.php or on Johnny http://johnny.heliohost.org:2082/frontend/x3/irc/index.live.php If you can't access your account or if you haven't created a hosting account yet you can still access the chat by going to http://www.heliohost.org/home/support/chat If you wish to connect with your own IRC client you can at:Host: chat.freenode.netPort: 6666Channel: #heliohostWhichever way you connect be sure to post your question or issue up front. Questions like "Is anyone here?" are not very useful. Please don't hesitate to let us know if you're having any trouble with the new web based IRC chat. If you have any suggestions on what we should upgrade next we'd love to hear from you. Thanks for being part of the Heliohost community!
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