Cpanel Reset Password Broken On Stevie

[paladox2014]

Hi I belive that resetting password on stevie is broken because my email is correct on it and it still hadent sent the email. my account is working now because staff at heliohost had to do it manually but reset should work on stevie if not it needs to be fixed please or create a script like you have on your homepage. and this problem may happen to johnny not sure since johnny is using a much updated version of cpanel.