Chipicao Posted December 7, 2014 Share Posted December 7, 2014 a. your HelioHost username: sayitb. the server your account is on: Steviec. your HelioHost main domain: sayit.ro Hi! I just noticed yesterday that my account has been suspended, and I have no idea why.I used to get suspended for inactivity, but I just logged in to my CP this week. I tried renewing but it didn't work; I can't even log in. Can someone please help? Link to comment Share on other sites More sharing options...
Byron Posted December 7, 2014 Share Posted December 7, 2014 Your account was suspended for the following reason: Malware found - 2 files: /home1/sayit/public_html/tp-images/file/20141031061340_php.jpg /home1/sayit/public_html/tp-images/file/image_php%00.jpg If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. Link to comment Share on other sites More sharing options...
Chipicao Posted December 7, 2014 Author Share Posted December 7, 2014 Thank you! I have removed the 2 offending files. I honestly don't know how they got there, but I have changed permissions for that folder and I will be scanning the rest of the files for potential infections. Link to comment Share on other sites More sharing options...
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