[Solved] Suspended: Sayit

[Chipicao]

a. your HelioHost username: sayit

b. the server your account is on: Stevie

c. your HelioHost main domain: sayit.ro

 

Hi! I just noticed yesterday that my account has been suspended, and I have no idea why.

I used to get suspended for inactivity, but I just logged in to my CP this week. I tried renewing but it didn't work; I can't even log in.

 

Can someone please help?

[Byron]

Your account was suspended for the following reason:

 

Malware found - 2 files:

 

/home1/sayit/public_html/tp-images/file/20141031061340_php.jpg

 

/home1/sayit/public_html/tp-images/file/image_php%00.jpg

 

If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi

 

Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

 

 

[Chipicao]

Thank you!

 

I have removed the 2 offending files. I honestly don't know how they got there, but I have changed permissions for that folder and I will be scanning the rest of the files for potential infections.