Unable To Reset Password

[qsgt]

Hi,

 

My cPanel username: qsgt

Server:stevie

Main domain:sg2014.heliohost.org

 

I am trying to log into my cPanel but I keep getting a message saying "the login is invalid" it is the same username and password combination that I have been using since a started using heliohost so I don't know what's going on. I tried resetting my password but when I click on the link in the email I get sent it just brings me to a page where I have to enter the reset code manually. I have done this by copying it from the email multiple times but every time when I click the submit button I am taken to the same manual code entry page without so much as an error message. Could you please help me find out what is going wrong or at least reset my password for me?

 

Thanks,

qsgt

[Byron]

Your account was suspended for malware files but after just checking your site twice, it's showing good. Probably just a false positive.

[qsgt]

Hi Byron,

 

Thanks for the help. I can't understand why I would be suspended for malware but it seems to be working fine now.

 

qsgt