bassman Posted July 18, 2014 Share Posted July 18, 2014 My a/c was suspended (due to inactivity) - grrrI reinstatedbut still could not log inEmptied cachestill cannot log increated new accountSTILL cannot log in help? Link to comment Share on other sites More sharing options...
Byron Posted July 18, 2014 Share Posted July 18, 2014 Please post the following information:Your cPanel username Your main domain The server that you are on Link to comment Share on other sites More sharing options...
bassman Posted July 18, 2014 Author Share Posted July 18, 2014 u/n: bassman http://bassman.heliohost.org/cpanel server: don't know I received only the New Registration at HelioNet email - shouldn't there have been more? many thanks Incidentally, I really didn't want to create a new account - can my old account/content be retrieved?? Link to comment Share on other sites More sharing options...
Byron Posted July 18, 2014 Share Posted July 18, 2014 What is your old account? btw, your account is active for http://bassman.heliohost.org/ but it has this in an iframe: http://byethost.com/byet_default_home_page.php Link to comment Share on other sites More sharing options...
bassman Posted July 18, 2014 Author Share Posted July 18, 2014 The old account is same name as new one - (w/different email address) Actually, bassman.heliohost.org/amband.php is up and running now - which is great however I still seem unable to log into cpanel .... Plus FTP fails to login (using previous credentials) OK! don't know if you changed anything FTP is connecting and I've logged into cpanel and seem to be back in business - thanks Byron Link to comment Share on other sites More sharing options...
bassman Posted July 19, 2014 Author Share Posted July 19, 2014 Oops spoke to soon - although the site is up (bassman.heliohost.org/amband.php) again cannot log in to cpanel - 'Authentication Required' is repeated.FTP again fails to connect also.Have cleared cache ...please sort!thanks Link to comment Share on other sites More sharing options...
Byron Posted July 19, 2014 Share Posted July 19, 2014 Brute force was blocking you. You had 30 failed login attempts. Ok you should be able to login now. Link to comment Share on other sites More sharing options...
Byron Posted July 19, 2014 Share Posted July 19, 2014 I've reset your password after receiving a personnel email stating you still couldn't login. Check your gmail account for the new password. Link to comment Share on other sites More sharing options...
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